As Head of the Guest Contact Centre, you will be responsible for improving performance of this strategically important area, which is seen to play a key role in the future digitalization of TUI´s service proposition. You will lead a large team and further develop the organization of our Palma based Centre.

What we are looking for

• A successful leader within a previous recognized service organization with B2C Contact Centre experience

• An impeccable track record in the field of business process management, change management projects and/or the development of organisational structures within a dynamic corporate culture 

• A keen sense for analysis with the ability to re-engineer processes in line with customer interests 

• An innovative and pragmatic leader willing to lead from the front, be experienced with managing culturally diverse teams and be able to deliver under pressure

• Exceptional relationship management history across a multi-national organization

• Educated to degree/master diploma or equivalent through work experience

• Fluency in verbal and written Business English is essential, a second language is advantageous notably German or Spanish

• Experience in managing large complex projects across multi-national borders

• Understanding of IT infrastructure and deployment

How to apply

To apply for the role please click on the "apply on company website" button. We are looking forward to receive your application until 19.12.2017